This is an important job role in the e-commerce industry. They receive & store goods in retail operations, process customer orders and delivers the products to the customers at their premises. They s/he engage with the customer for various transactions like accepting and processing payments, customer queries, and product returns.
Personal Competencies
You are physically fit
You have excellent communication skills•
You like working outdoors
You are aware of the importance of maintaining time
Entry Pathway
Minimum Qualification • After completing class 10 and being minimum 18 years old you can enrol for National Skills Qualification Framework (NSQF)* level 3 Service Fulfilment Executive course.
* NSQF is a nationally integrated education and competency-based framework that enables persons to acquire desired competency levels in a chosen field. NSQF includes vocational education, vocational training, general education and technical education which prepares an individual for the job market with competent skills. An individual may return at any time to upgrade skills after gaining experience
• National Scholarship Portal - Please visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI
*(Availability of these scholarships can vary from time to time)
Where will you work?
Places of Work: E-commerce companies, food aggregators, supermarkets, hyper markets
Work Environment: You generally have to work for 9 to 10 hours and for 6 days a week. You have to work in shifts and on certain days like festival etc. you have to do overtime.
Opportunities for work exist for differently abled in this field
Expected Growth Path
Trainee, Service Fulfilment→ Service Fulfilment Executive → Service Fulfilment Manager
Expected Income
The approx. salary of a Service Fulfilment Executive ranges from INR 10,833 - 47,000* per month
Priyanka Khatarkar comes from a farming family near Bhopal. She always wanted to be independent after completing her education. After completing her class 12th she was pressured to get married but her father supported her wish to study further and work. One day she came to know about Quess Corp and the job-linked skill based training they were offering. They were told about the provisions of free vocational training under the DDU-GKY scheme. They came to know about the free boarding and lodging at the training centre and a job later on completion of the training. Priyanka signed up for the training and joined the sales team. After the training, she got placed in Bata in Bangalore as a Sales Associate. She is working there for the last 2 years. She was promoted after 1 year and is now earning 30,000/- per month. Priyanka is grateful to her parents for letting her spread her wings and become independent.*
Service Fulfilment Executive
NCS Code: NA | V049Minimum Qualification
• After completing class 10 and being minimum 18 years old you can enrol for National Skills Qualification Framework (NSQF)* level 3 Service Fulfilment Executive course.
* NSQF is a nationally integrated education and competency-based framework that enables persons to acquire desired competency levels in a chosen field. NSQF includes vocational education, vocational training, general education and technical education which prepares an individual for the job market with competent skills. An individual may return at any time to upgrade skills after gaining experience
Government Institutes
1. National Skills Development Corporation (NSDC): Visit https://www.nsdcindia.org/find-nsdc-training-centre
2. Jan Shikshan Sansthan (JSS): Visit https://nsdcindia.org/find-nsdc-training-centre-jss/
3. NIOS training centres: Visit https://voc.nios.ac.in/registration/locate-study-centre
4. List of NSQF centres: https://www.aicte-india.org/sites/default/files/Vocational%20institutions%20272%20recommended%20AY%202020-21.pdf
• A majority of government schemes are free
Scholarships
• National Scholarship Portal - Please visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI
*(Availability of these scholarships can vary from time to time)
Places of Work: E-commerce companies, food aggregators, supermarkets, hyper markets
Work Environment: You generally have to work for 9 to 10 hours and for 6 days a week. You have to work in shifts and on certain days like festival etc. you have to do overtime.
Opportunities for work exist for differently abled in this field
Trainee, Service Fulfilment→ Service Fulfilment Executive → Service Fulfilment Manager
The approx. salary of a Service Fulfilment Executive ranges from INR 10,833 - 47,000* per month
Source - https://www.ambitionbox.com/profile/fulfillment-executive-salary
*These figures are indicative and subject to change
Experts from the field
Priyanka Khatarkar comes from a farming family near Bhopal. She always wanted to be independent after completing her education. After completing her class 12th she was pressured to get married but her father supported her wish to study further and work. One day she came to know about Quess Corp and the job-linked skill based training they were offering. They were told about the provisions of free vocational training under the DDU-GKY scheme. They came to know about the free boarding and lodging at the training centre and a job later on completion of the training. Priyanka signed up for the training and joined the sales team. After the training, she got placed in Bata in Bangalore as a Sales Associate. She is working there for the last 2 years. She was promoted after 1 year and is now earning 30,000/- per month. Priyanka is grateful to her parents for letting her spread her wings and become independent.*
Source - https://rural.nic.in/sites/default/files/NRLM_75_Stories_of_Atmanirbhar_17092021.pdf
* The above information is for training purposes only and will not be used for any commercial gains
online delivery person, service fulfilment jobs, delivery jobs