A tech professional tasked with providing it's company's customers with technical support for any IT-related matter such as issues regarding computer hardware, applications, networks and operating systems.
Personal Competencies
You are good with computers
You are comfortable with communicating with others
You like to analyse problems/situations
You pay attention to details while working
Entry Pathway
1. Complete 10+2 in the Science stream (Physics, Chemistry and Mathematics)
2. Complete a Bachelor’s degree (B.Tech/B.Sc./BCA) in Computer Science/Information Technology
OR Complete a Bachelor’s degree followed by a Master’s degree (M.Tech/M.Sc./MCA) in the same field
OR Complete a PG Diploma in Computer Science
Please check the duration of the course during enrolment
Where will you study?
The course is offered by the Department of Computer Science. This list of Institutes is indicative only
Government Institutes 1. CR Rao Advanced Institute of Mathematics, Statistics and Computer Science, Hyderabad 2. Ayya Nadar Janaki Ammal College, Tamil Nadu 3. Atma Ram Sanatan Dharma College, New Delhi 4. Asutosh College, Kolkata 5. Bhaskaracharya College of Applied Sciences, New Delhi 6. College of Applied Science (IHRD), Kerala 7. Government Engineering College, Bikaner 8. East Calcutta Girls College, Kolkata
Private Institutes (Please check if Institute is affiliated and accredited with UGC and AICTE before applying) 1. Annai College of Arts and Science, Tamil Nadu 2. AD Patel Institute of Technology, Gujarat 3. All India Institute of Management Studies, Chennai 4. Acropolis Institute of Management Studies and Research, Indore 5. Acharya Prafulla Chandra College, Kolkata 6. Bangalore City College, Bangalore 7. Bapatla Engineering College, Andhra Pradesh 8. Bonnie Foi College, Bhopal
The approx. course fee ranges between INR 45,000 - 10,00,000* for the full course
*(The above mentioned figures are approximate numbers. This will vary from Institute to Institute)
Scholarships & Loans
Scholarships
• Engineering specific scholarships - You can opt for engineering-specific scholarships such as IndusInd Foundation Scholarship, Baba Gurbachan Singh Scholarship Scheme, Samsung Star Scholar Programme 2022, Central Sector Scheme Of Scholarships, JSPN Scholarship 2022 and so on • National Scholarship Portal - Please visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.* • Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI • Scholarships are also available in the Institutes based on merit
*(Availability of these scholarships can vary from time to time)
Loans
VidyaLakshmi, http://www.vidyalakshmi.co.in, is a portal for students seeking education loan. This portal has been developed under the guidance of the Department of Financial Services, (Ministry of Finance), Department of Higher Education (Ministry of Human Resource Development) and Indian Banks Association (IBA). •Some states have student credit cards with low interest rates, for instance, West Bengal, Odisha, Bihar, etc. • All banks give education loans.
Where will you work?
Places of Work - You can find work in the IT Department of organisations in a wide range of industries.
Work Environment - The work timings are typically 5 to 6 days a week for 8 to 9 hours per day. Shift system is applicable.
Entrepreneurship - You can pursue freelancing in this profession
Opportunities for work exist for differently abled in this field
Expected Growth Path
Help desk technician → Administrator/network administrator → Systems architect/ designs architect
Expected Income
The approx. salary of a help desk analyst ranges between INR 16,500 - 53,100* per month
Billy Abbas is a Service Desk Analyst from Leeds, UK who has completed his bachelor of science (BS) in information technology. He was also among the SDI best Service desk analyst finalists. He is currently affiliated with the Leeds Beckett University.*
Help desk analyst
NCS Code: NA | IT0041. Complete 10+2 in the Science stream (Physics, Chemistry and Mathematics)
2. Complete a Bachelor’s degree (B.Tech/B.Sc./BCA) in Computer Science/Information Technology
OR Complete a Bachelor’s degree followed by a Master’s degree (M.Tech/M.Sc./MCA) in the same field
OR Complete a PG Diploma in Computer Science
Please check the duration of the course during enrolment
The course is offered by the Department of Computer Science.
This list of Institutes is indicative only
Government Institutes
1. CR Rao Advanced Institute of Mathematics, Statistics and Computer Science, Hyderabad
2. Ayya Nadar Janaki Ammal College, Tamil Nadu
3. Atma Ram Sanatan Dharma College, New Delhi
4. Asutosh College, Kolkata
5. Bhaskaracharya College of Applied Sciences, New Delhi
6. College of Applied Science (IHRD), Kerala
7. Government Engineering College, Bikaner
8. East Calcutta Girls College, Kolkata
Private Institutes
(Please check if Institute is affiliated and accredited with UGC and AICTE before applying)
1. Annai College of Arts and Science, Tamil Nadu
2. AD Patel Institute of Technology, Gujarat
3. All India Institute of Management Studies, Chennai
4. Acropolis Institute of Management Studies and Research, Indore
5. Acharya Prafulla Chandra College, Kolkata
6. Bangalore City College, Bangalore
7. Bapatla Engineering College, Andhra Pradesh
8. Bonnie Foi College, Bhopal
Information on Institute rankings is available at - https://www.nirfindia.org/2022/Ranking.html
Distance Learning Institute
Indira Gandhi National Open University (IGNOU), New Delhi
Online courses
• Udemy - https://www.udemy.com/course/help-desk-analyst/
The approx. course fee ranges between INR 45,000 - 10,00,000* for the full course
*(The above mentioned figures are approximate numbers. This will vary from Institute to Institute)
Scholarships
• Engineering specific scholarships - You can opt for engineering-specific scholarships such as IndusInd Foundation Scholarship, Baba Gurbachan Singh Scholarship Scheme, Samsung Star Scholar Programme 2022, Central Sector Scheme Of Scholarships, JSPN Scholarship 2022 and so on
• National Scholarship Portal - Please visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI
• Scholarships are also available in the Institutes based on merit
*(Availability of these scholarships can vary from time to time)
Loans
VidyaLakshmi, http://www.vidyalakshmi.co.in, is a portal for students seeking education loan. This portal has been developed under the guidance of the Department of Financial Services, (Ministry of Finance), Department of Higher Education (Ministry of Human Resource Development) and Indian Banks Association (IBA).
•Some states have student credit cards with low interest rates, for instance, West Bengal, Odisha, Bihar, etc.
• All banks give education loans.
Places of Work - You can find work in the IT Department of organisations in a wide range of industries.
Work Environment - The work timings are typically 5 to 6 days a week for 8 to 9 hours per day. Shift system is applicable.
Entrepreneurship - You can pursue freelancing in this profession
Opportunities for work exist for differently abled in this field
Help desk technician → Administrator/network administrator → Systems architect/ designs architect
The approx. salary of a help desk analyst ranges between INR 16,500 - 53,100* per month
Source - https://www.payscale.com/research/IN/Job=Service_Desk_Analyst/Salary
*These figures are indicative and subject to change
Experts from the field
Billy Abbas is a Service Desk Analyst from Leeds, UK who has completed his bachelor of science (BS) in information technology. He was also among the SDI best Service desk analyst finalists. He is currently affiliated with the Leeds Beckett University.*
Source - https://www.servicedeskinstitute.com/we-had-a-chat-to-our-service-desk-analyst-of-the-year-2020-finalists/
*The above information is for training purposes only and will not be used for any commercial gains.
help desk technician, help desk analyst, service desk analyst