A Front Office Associate works in the Front Desk/Reception of a hotel. They receive phone calls, messages and mails. They attend to customers enquiries. They register and assign rooms to guests during check-in and look after the requirements of the patrons. They are responsible for collecting supporting documents from the guests at the time of check-in. They maintain that hotel records are up-to-date showing total number of rooms already occupied, rooms booked or reserved to show correct position of accommodation. They supply details of services rendered to customers to concerned departments for preparation of bill. Finally they present the bill to customers and collecting receivables from guests during check-out.
Personal Competencies
You like to be well groomed at all times
You have good communication skills
You are able to handle difficult situations
You are physically strong
Entry Pathway
Minimum Qualification • After completing class 12 and being 18 years of age you can enrol for National Skills Qualification Framework (NSQF)* level 4 Front Office Associate course. Minimum 1 year as Front Office Trainee is preferable.
* NSQF is a nationally integrated education and competency-based framework that enables persons to acquire desired competency levels in a chosen field. NSQF includes vocational education, vocational training, general education and technical education which prepares an individual for the job market with competent skills. An individual may return at any time to upgrade skills after gaining experience
• National Scholarship Portal - Please visithttp://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI
*(Availability of these scholarships can vary from time to time)
Where will you work?
Places of Work: Hotels, Restaurants, Cafés
Work Environment: You have to work 10/12 hours for 6 days a week. Shift duties and overtime is common in this area of work.
Opportunities for work exist for differently abled in this field
Expected Growth Path
Front Office Associate → Front Office Incharge → Administration Supervisor → Customer Service Manager
Expected Income
The approx. salary for a Front Office Associate is Ranges between INR 12,500 - Rs 25,000* per month
Source - https://bit.ly/3Z5hmxu * The figures are taken from NCS and are indicative and subject to change
Experts from the field
A 19-year old Rashmi is the youngest daughter of her parents, who resides in Sabbavaram (Andhra Pradesh). Her Father is a daily wage labourer and Mother does some odd jobs. Rashmi realised that she has to help her family and after class XII she stopped her studies and started looking for a job. It was then she heard about the skills training opportunities being offered by Don Bosco Tech and approached the centre. After counselling process she opted for the Hospitality domain. After completion of training during the campus interview she was selected as a Front Office Executive for Hotel V located in Visakhapatnam. She was offered a salary of Rs.11,000 per month and free food and accommodation. Rashmi quickly took the job and soon settled down to support her family.*
Front Office Associate
NCS Code: 4224.0100 | V050Minimum Qualification
• After completing class 12 and being 18 years of age you can enrol for National Skills Qualification Framework (NSQF)* level 4 Front Office Associate course. Minimum 1 year as Front Office Trainee is preferable.
* NSQF is a nationally integrated education and competency-based framework that enables persons to acquire desired competency levels in a chosen field. NSQF includes vocational education, vocational training, general education and technical education which prepares an individual for the job market with competent skills. An individual may return at any time to upgrade skills after gaining experience
Government Institutes
1. National Skills Development Corporation (NSDC): Visit https://www.nsdcindia.org/find-nsdc-training-centre
2. Jan Shikshan Sansthan (JSS): Visit https://nsdcindia.org/find-nsdc-training-centre-jss/
3. NIOS training centres: Visit https://voc.nios.ac.in/registration/locate-study-centre
4. List of NSQF centres: https://www.aicte-india.org/sites/default/files/Vocational%20institutions%20272%20recommended%20AY%202020-21.pdf
• A majority of government schemes are free
Scholarships
• National Scholarship Portal - Please visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI
*(Availability of these scholarships can vary from time to time)
Places of Work: Hotels, Restaurants, Cafés
Work Environment: You have to work 10/12 hours for 6 days a week. Shift duties and overtime is common in this area of work.
Opportunities for work exist for differently abled in this field
Front Office Associate → Front Office Incharge → Administration Supervisor → Customer Service Manager
The approx. salary for a Front Office Associate is Ranges between INR 12,500 - Rs 25,000* per month
Source - https://bit.ly/3Z5hmxu
* The figures are taken from NCS and are indicative and subject to change
Experts from the field
A 19-year old Rashmi is the youngest daughter of her parents, who resides in Sabbavaram (Andhra Pradesh). Her Father is a daily wage labourer and Mother does some odd jobs. Rashmi realised that she has to help her family and after class XII she stopped her studies and started looking for a job. It was then she heard about the skills training opportunities being offered by Don Bosco Tech and approached the centre. After counselling process she opted for the Hospitality domain. After completion of training during the campus interview she was selected as a Front Office Executive for Hotel V located in Visakhapatnam. She was offered a salary of Rs.11,000 per month and free food and accommodation. Rashmi quickly took the job and soon settled down to support her family.*
Source - https://www.dbtech.in/SuccessStory.aspx?StoryID=H/x9iPSWToCOEFHMTnRDD8QcAKbZCRe98av0NDCmckI=
* The above information is for training purposes only and will not be used for any commercial gains
front office trainee, front office jobs, hotel receptionist