BPO stands for Business Process Outsourcing. It is a method of subcontracting various business-related operations to third-party vendors. A BPO executive ensures BPO services meet the clients' needs. They communicate with vendors and attend to their queries
Personal Competencies
You have strong verbal and written skills
You are a good listener
You like to have clear instructions to follow
Entry Pathway
1. Complete 10+2 in any stream (for nontechnical voice based BPO category job)
OR Complete a Bachelor’s in Marketing, Commerce, Banking, or Business Administration (for technical non-voice based BPO job)
Please check the duration of the course during enrolment
Where will you study?
Any recognized college in India approved by UGC
Fees
Scholarships & Loans
SCHOLARSHIPS
• National Scholarship Portal - Visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different departments, UGC/AICTE Schemes and State Schemes* • Visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI* • Scholarships are also made available in institutes based on merit*
*(Availability of these scholarships can vary from time to time)
LOANS
• VidyaLakshmi, http://www.vidyalakshmi.co.in, is a portal for students seeking education loan. This portal has been developed under the guidance of the Department of Financial Services, (Ministry of Finance), Department of Higher Education (Ministry of Human Resource Development) and Indian Banks Association (IBA) • Some states have student credit cards with low interest rates, for instance, West Bengal, Odisha, Bihar, etc. • All banks give education loans
Where will you work?
Places of Work: IT, Customer Support, Human Resources, Training and Logistics departments of MNCs
Work Environment: It is a desk job. At the entry level you will not handle any team. Local travel is not a part of job profile. You will be working in shifts. You are likely to work 6 days a week 9 to 10 hours every day.
Opportunities for work exist for differently abled in this field
Expected Growth Path
Associate → Specialist → Team Lead → Manager
Expected Income
The approx. salary of a BPO Executive ranges between INR 16,367- 49,583* per month.
Virendra Kaith is one of the most well-known drummers in India. He has been freelancing since 2012. Currently, he is associated with Demonic Resurrection and Scribe, which are metal bands. He has a Hindi rock band called Sparsh. Kaith has a B.Com degree from Siddharth College of Commerce & Economics, Mumbai. He started his career as a BPO executive but eventually found his calling in music.*
BPO executive
NCS Code: NA | GN0161. Complete 10+2 in any stream (for nontechnical voice based BPO category job)
OR Complete a Bachelor’s in Marketing, Commerce, Banking, or Business Administration (for technical non-voice based BPO job)
Please check the duration of the course during enrolment
Any recognized college in India approved by UGC
SCHOLARSHIPS
• National Scholarship Portal - Visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different departments, UGC/AICTE Schemes and State Schemes*
• Visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI*
• Scholarships are also made available in institutes based on merit*
*(Availability of these scholarships can vary from time to time)
LOANS
• VidyaLakshmi, http://www.vidyalakshmi.co.in, is a portal for students seeking education loan. This portal has been developed under the guidance of the Department of Financial Services, (Ministry of Finance), Department of Higher Education (Ministry of Human Resource Development) and Indian Banks Association (IBA)
• Some states have student credit cards with low interest rates, for instance, West Bengal, Odisha, Bihar, etc.
• All banks give education loans
Places of Work: IT, Customer Support, Human Resources, Training and Logistics departments of MNCs
Work Environment: It is a desk job. At the entry level you will not handle any team. Local travel is not a part of job profile. You will be working in shifts. You are likely to work 6 days a week 9 to 10 hours every day.
Opportunities for work exist for differently abled in this field
Associate → Specialist → Team Lead → Manager
The approx. salary of a BPO Executive ranges between INR 16,367- 49,583* per month.
Source: https://in.talent.com/salary?job=bpo+executive
*The figures are indicative and subject to change
Experts from the field
Virendra Kaith is one of the most well-known drummers in India. He has been freelancing since 2012. Currently, he is associated with Demonic Resurrection and Scribe, which are metal bands. He has a Hindi rock band called Sparsh. Kaith has a B.Com degree from Siddharth College of Commerce & Economics, Mumbai. He started his career as a BPO executive but eventually found his calling in music.*
Source: https://www.therocktologist.com/interview-with-virendra-kaith.html
*The above information is for training purposes only and will not be used for any commercial gains
call centre customer care, bpo telecaller, customer support associate