Airline Customer Service Executives are responsible for meeting the needs and safety requirements of passengers and airport personnel, including pilots and engineers. They assist customers before and after a flight.
Personal Competencies
You can comfortably talk with everyone
You are quick to take on new responsibilities
You like trying to help people solve
their problems
Entry Pathway
Minimum Qualification
1. Complete 10+2 in any stream
OR
Earn two years of work experience
OR
Complete Class 10 followed by an ITI course (Engineering or Non-Engineering)
2. Enrol for National Skills Qualification Framework (NSQF)* level 4 Certificate course - Airline Customer Service Executive.
Please check the duration of the course during enrolment
* NSQF is a nationally integrated education and competency-based framework that enables persons to acquire desired competency levels in a chosen field. NSQF includes vocational education, vocational training, general education and technical education which prepares an individual for the job market with competent skills. An individual may return at any time to upgrade skills after gaining experience
• National Scholarship Portal - Please visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI
• Scholarships are also available in the Institutes based on merit
*(Availability of these scholarships can vary from time to time)
Loans
•VidyaLakshmi, http://www.vidyalakshmi.co.in, is a portal for students seeking education loan. This portal has been developed under the guidance of the Department of Financial Services, (Ministry of Finance), Department of Higher Education (Ministry of Human Resource Development) and Indian Banks Association (IBA).
• Some states have student credit cards with low interest rates, for instance, West Bengal, Odisha, Bihar, etc.
• All banks give education loans.
Where will you work?
Places of Work: Airlines
Work Environment: It is a desk job. You are not likely to handle a team. Local travel is not a part of this job role. You are likely to work 5 to 6 days a week and 8 to 9 hours every day.
Opportunities for work exist for differently abled in this field
Expected Growth Path
Customer Service Officer → Customer Service Executive → Customer Care Senior Executive → Assistant Manager → Manager
Expected Income
The approx. salary of an Airline Customer Service Executive ranges between INR 18,000 - 22,000* per month.
Shibin Vincent currently works as Aircraft Turnaround Supervisor with Emirates Airline. Earlier, Vincent worked as Airline Customer Service Executive with Indigo. He has also worked with Air Arabia and SpiceJet. He has a BSc in Information Technology from Madurai Kamaraj University and an MBA in Airline and Airport Management from Alagappa University, Tamil Nadu.*
Airline Customer Service Executive
NCS Code: NA | V100Minimum Qualification
1. Complete 10+2 in any stream
OR
Earn two years of work experience
OR
Complete Class 10 followed by an ITI course (Engineering or Non-Engineering)
2. Enrol for National Skills Qualification Framework (NSQF)* level 4 Certificate course - Airline Customer Service Executive.
Please check the duration of the course during enrolment
* NSQF is a nationally integrated education and competency-based framework that enables persons to acquire desired competency levels in a chosen field. NSQF includes vocational education, vocational training, general education and technical education which prepares an individual for the job market with competent skills. An individual may return at any time to upgrade skills after gaining experience
• List of NSDC training partners - https://www.nsdcindia.org/find-nsdc-training-centre
• List of centres under Jan Shikshan Sansthan in each districts - https://nsdcindia.org/find-nsdc-training-centre-jss
• NIOS training centres - https://voc.nios.ac.in/registration/locate-study-centre
• NSQF centres - https://www.aicte-india.org/sites/default/files/Vocational%20institutions%20272%20recommended%20AY%202020-21.pdf
• A majority of government schemes are free
Scholarships
• National Scholarship Portal - Please visit http://www.scholarships.gov.in. Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI
• Scholarships are also available in the Institutes based on merit
*(Availability of these scholarships can vary from time to time)
Loans
•VidyaLakshmi, http://www.vidyalakshmi.co.in, is a portal for students seeking education loan. This portal has been developed under the guidance of the Department of Financial Services, (Ministry of Finance), Department of Higher Education (Ministry of Human Resource Development) and Indian Banks Association (IBA).
• Some states have student credit cards with low interest rates, for instance, West Bengal, Odisha, Bihar, etc.
• All banks give education loans.
Places of Work: Airlines
Work Environment: It is a desk job. You are not likely to handle a team. Local travel is not a part of this job role. You are likely to work 5 to 6 days a week and 8 to 9 hours every day.
Opportunities for work exist for differently abled in this field
Customer Service Officer → Customer Service Executive → Customer Care Senior Executive → Assistant Manager → Manager
The approx. salary of an Airline Customer Service Executive ranges between INR 18,000 - 22,000* per month.
Source: https://in.talent.com/salaryjob=Customer+Service+Airport
*These figures are indicative and subject to change
Experts from the field
Shibin Vincent currently works as Aircraft Turnaround Supervisor with Emirates Airline. Earlier, Vincent worked as Airline Customer Service Executive with Indigo. He has also worked with Air Arabia and SpiceJet. He has a BSc in Information Technology from Madurai Kamaraj University and an MBA in Airline and Airport Management from Alagappa University, Tamil Nadu.*
Source: https://www.slideshare.net/shibinvincent5/shibin-cv-final
*The above information is for training purposes only and will not be used for any commercial gains
airline customer service, customer service executive,