A tech professional tasked with providing it's company's customers with technical support for any IT-related matter such as issues regarding computer hardware, applications, nemrorks and operating systems.
Personal Competencies
• Customer service orientation
• Clear communication skills
• Technical proficiency
• Problem-solving ability
• Patience and empathy
Entry Pathway
1. Complete 10+2 in the Science stream (Physics, Chemistry and Mathematics)
2. Complete a Bachelor's degree (B.Tech/BSc/BCA) in Computer Science/lnformation Technology OR
Complete a Bachelor's degree followed by a Master's degree in the same field OR
Complete a PG Diploma in Computer Science
Please check the duration of the course during enrolment
Where will you study?
The course is offered by the Department of Computer Science.
This list of Institutes is indicative only
GOVERNMENT INSTITUTES
1 . CR Rao Advanced Institute of Mathematics, Statistics and Computer Science, Hyderabad
2. Ayya Nadar Janaki Ammal College, Sivakasi, Tamil Nadu
3. Atma Ram Sanatan Dharma College, New Delhi
4. Asutosh College, Kolkata
5. Bhaskaracharya College of Applied Sciences, New Delhi
6. College of Applied Science (IHRD), Kundra Kollam, Kerala
7. Government Engineering College, Bikaner, Rajasthan
8. East Calcutta Girls College, Kolkata
9. National Institute of Electronics & Information Technology (NIEUT), New Delhi
PRIVATE INSTITUTES
(Please check if Institute is affiliated and accredited with UGC and AICTE before applying)
1. Annai College Of Arts and Science, Valathur, Tamil Nadu
2. AD Patel Institute of Technology, New Vallabh Nagar, Gujarat
3. All India Institute of Management Studies, Chennai
4. Acropolis Institute of Management Studies and Research, Indore
5. Acharya Prafulla Chandra College, Kolkata
6. Bangalore City College, Bengaluru
7, Bapatla Engineering College, Bapatla, Andhra Pradesh
8. Bonnie Foi College, Bhopal
9. Birla Institute of Technology and Science, Pilani, Rajasthan
10. Manipal Institute of Technology, Manipal
11. Vellore Institute of Technology (VIT), Vellore
12, Thapar University, Patiala, Punjab
Information on Institute rankings is available at -https://www.nirfindia, org/Rankings/2023/Ranking.html
Fees
The approx. course fee ranges between INR 45,000 -10,00,000*
*These figures are estimated numbers and will vary from Institute to Institute
Scholarships & Loans
SCHOLARSHIPS
• Engineering specific scholarships - You can opt for engineering-specific scholarships such as IndusInd Foundation Scholarship, Baba Gurbachan Singh Scholarship Scheme, Samsung Star Scholar Programme 2022, Central Sector Scheme of Scholarships, JSPN Scholarship 2022 and so on *
• National Scholarship Portal - Please visit http://www.scholarships.gov.in Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI.*
• Scholarships are also available in the Institutes based on merit*
*(Availability Of these scholarships can vary from time to time)
LOANS
• VidyaLakshmi, http://www.vidyalakshmi.co.in, is a portal for students seeking education loan. This portal has been developed under the guidance of the Department of Financial Services, (Ministry of finance), Ministry of Education, Government of India and Indian Banks Association (IBA). Students can view, apply and track the education loan applications on the website.
• Some states have student credit cards with low interest rates, for instance, West Bengal, Odisha, Bihar, etc.
• All banks give education loans.
Where will you work?
Places of Work: You can find work in the IT Department of organisations in a wide range of industries.
Work Environment: The work timings are typically 5 to 6 days a week for 8 to 9 hours per day. Shift system is applicable.
Entrepreneurship: You can pursue freelancing in this profession
Opportunities for work exist for differently abled in this field.
Expected Growth Path
Help Desk Technician → Administrator/Network Administrator → Systems Architect/ Designs Architect
Expected Income
The approx. salary of a Help Desk Analyst ranges between INR 16,500 - 53,100* per month
Billy Abbas is a Service Desk Analyst from Leeds, UK who has completed his Bachelor of Science (BS) in information technology. He was also among the SDI best Service desk analyst finalists. He is currently affiliated with the Leeds Beckett University:
HELP DESK ANALYST
NCS Code: NA | IT016• Customer service orientation
• Clear communication skills
• Technical proficiency
• Problem-solving ability
• Patience and empathy
1. Complete 10+2 in the Science stream (Physics, Chemistry and Mathematics)
2. Complete a Bachelor's degree (B.Tech/BSc/BCA) in Computer Science/lnformation Technology
OR
Complete a Bachelor's degree followed by a Master's degree in the same field
OR
Complete a PG Diploma in Computer Science
Please check the duration of the course during enrolment
The course is offered by the Department of Computer Science.
This list of Institutes is indicative only
GOVERNMENT INSTITUTES
1 . CR Rao Advanced Institute of Mathematics, Statistics and Computer Science, Hyderabad
2. Ayya Nadar Janaki Ammal College, Sivakasi, Tamil Nadu
3. Atma Ram Sanatan Dharma College, New Delhi
4. Asutosh College, Kolkata
5. Bhaskaracharya College of Applied Sciences, New Delhi
6. College of Applied Science (IHRD), Kundra Kollam, Kerala
7. Government Engineering College, Bikaner, Rajasthan
8. East Calcutta Girls College, Kolkata
9. National Institute of Electronics & Information Technology (NIEUT), New Delhi
PRIVATE INSTITUTES
(Please check if Institute is affiliated and accredited with UGC and AICTE before applying)
1. Annai College Of Arts and Science, Valathur, Tamil Nadu
2. AD Patel Institute of Technology, New Vallabh Nagar, Gujarat
3. All India Institute of Management Studies, Chennai
4. Acropolis Institute of Management Studies and Research, Indore
5. Acharya Prafulla Chandra College, Kolkata
6. Bangalore City College, Bengaluru
7, Bapatla Engineering College, Bapatla, Andhra Pradesh
8. Bonnie Foi College, Bhopal
9. Birla Institute of Technology and Science, Pilani, Rajasthan
10. Manipal Institute of Technology, Manipal
11. Vellore Institute of Technology (VIT), Vellore
12, Thapar University, Patiala, Punjab
Information on Institute rankings is available at -https://www.nirfindia, org/Rankings/2023/Ranking.html
The approx. course fee ranges between INR 45,000 -10,00,000*
*These figures are estimated numbers and will vary from Institute to Institute
SCHOLARSHIPS
• Engineering specific scholarships - You can opt for engineering-specific scholarships such as IndusInd Foundation Scholarship, Baba Gurbachan Singh Scholarship Scheme, Samsung Star Scholar Programme 2022, Central Sector Scheme of Scholarships, JSPN Scholarship 2022 and so on *
• National Scholarship Portal - Please visit http://www.scholarships.gov.in Under this portal there are Central Government schemes offered by different Departments, UGC/AICTE Schemes and State Schemes.*
• Please visit http://www.buddy4study.com for details on available scholarships. This is a gateway to scholarships starting from Class XI.*
• Scholarships are also available in the Institutes based on merit*
*(Availability Of these scholarships can vary from time to time)
LOANS
• VidyaLakshmi, http://www.vidyalakshmi.co.in, is a portal for students seeking education loan. This portal has been developed under the guidance of the Department of Financial Services, (Ministry of finance), Ministry of Education, Government of India and Indian Banks Association (IBA). Students can view, apply and track the education loan applications on the website.
• Some states have student credit cards with low interest rates, for instance, West Bengal, Odisha, Bihar, etc.
• All banks give education loans.
Places of Work: You can find work in the IT Department of organisations in a wide range of industries.
Work Environment: The work timings are typically 5 to 6 days a week for 8 to 9 hours per day. Shift system is applicable.
Entrepreneurship: You can pursue freelancing in this profession
Opportunities for work exist for differently abled in this field.
Help Desk Technician → Administrator/Network Administrator → Systems Architect/ Designs Architect
The approx. salary of a Help Desk Analyst ranges between INR 16,500 - 53,100* per month
Source: https://www.payscale.com/research/IN/Job=Service_ Desk_Analyst/Salary
Experts from the field
Billy Abbas is a Service Desk Analyst from Leeds, UK who has completed his Bachelor of Science (BS) in information technology. He was also among the SDI best Service desk analyst finalists. He is currently affiliated with the Leeds Beckett University:
Source: https://www.servicedeskinstitute.com/we-had-a-chat-to-our-service-desk-analyst-of-the-year-2020- finalists/
*The above information is for training purposes only and will not be used for any commercial gains
help desk technician, help desk analyst, service desk analyst